Legal

Terms & Conditions

Last updated: 10 November 2026

1. About these terms

These terms apply to the online classes, the Grade 7 to Grade 8 bridge course and the learner app offered by Kivora Academy (“we”, “us”). By creating a learner account, booking a class or paying for one, the parent or guardian agrees to these terms on the learner’s behalf.

2. Classes and bookings

Classes are live and online, run on Google Meet (or another video platform the tutor uses), and joined through the “Join class” button in the app. A class is one hour unless shown otherwise. Learners book a one-on-one class in a tutor’s open time, or a seat in a group class set by a tutor.

3. Fees and payment

Classes cost the hourly rate shown on the website and in the app (currently R300 per learner per hour, for one-on-one and group classes). Payment is made online through PayFast (card, Instant EFT and other methods PayFast offers) or by EFT to the account shown on the payment page, using the booking reference. We never see or store card details; PayFast processes them.

A new booking holds its place for up to 24 hours (less if the class is sooner). It is confirmed once paid. If it isn’t paid in time, the place is released. If a payment arrives after the place was released and the time is no longer free, we’ll offer another time or a full refund.

4. Cancellations and refunds

• Unpaid bookings can be cancelled in the app at any time, at no cost.
• Paid classes cancelled by you at least 24 hours before the start: we’ll move the class to another time or refund it in full. Less than 24 hours before, or if the learner doesn’t join: the class isn’t refunded.
• If we or the tutor cancel (for example illness or a long power or network outage on our side), you choose another time or a full refund.
• Refunds are paid back the way you paid (PayFast refund or EFT) within 14 days.

5. Delivery of the service

Classes are delivered live online at the booked time. The learner needs a phone, tablet or computer with internet access and a microphone; a camera is helpful. Homework, notes, marks and feedback are delivered through the learner app. A confirmation is shown in the app and, where we have an email address, emailed.

6. Learner app accounts

• Each learner gets their own login. Keep the password private and don’t share accounts.
• Work handed in must be the learner’s own. Uploads must be schoolwork; nothing offensive, harmful or that belongs to someone else.
• We may suspend an account that is misused.

7. Content

Notes, worksheets and other materials in the app are for the enrolled learner’s personal use only and may not be shared publicly or sold. Learners keep ownership of their own work; they allow our tutors to view and mark it.

8. Results

We work hard to help every learner improve, but school results depend on many things, so we can’t guarantee specific marks.

9. Liability

We aren’t liable for indirect losses, or for the app being briefly unavailable. Nothing in these terms limits rights you have under the Consumer Protection Act.

10. Privacy

How we handle personal information, including learners’ information, is set out in our Privacy & Cookie Policy.

11. Changes and contact

We may update these terms; the date above shows the latest version. Questions? Use the details in our contact section. These terms are governed by South African law.